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Customer Success Specialist | $55K-$65K DOE

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Location:

Bellevue, WA

Our client, a leading Group Benefits Broker, is seeking a talented Customer Success Specialist to join their team. As a trusted partner, they are committed to delivering exceptional service and support to their valued clients. If you are passionate about providing top-notch customer care and have experience in benefits and HR, this is an exciting opportunity to make an impact.

Job Responsibilities
  • Provide comprehensive support to clients, promptly addressing inquiries and ensuring their needs are met.
  • Utilize Ben Admin technology to assist clients with enrollment, claims, and data management.
  • Maintain accurate and up-to-date databases, ensuring data integrity and compliance.
  • Collaborate with the team to facilitate benefits enrollment processing and generate employee benefit packages.
  • Analyze and troubleshoot EDI discrepancy reports, ensuring accuracy and resolution.
  • Assist with Employee Navigator updates for open enrollment and provide customer assistance.
  • Create benefit proposals tailored to clients’ unique requirements.
  • Proactively identify products and services to meet client needs, offering valuable solutions.
  • Work closely with the team to deliver exceptional client service and meet project deadlines.
Qualifications
  • Experience in Human Resources and Benefits administration (licensing not required).
  • Proficiency in Employee Navigator and MS Excel, with the ability to navigate systems and learn new software.
  • Bilingual fluency in English and Spanish is a plus.
  • Strong attention to detail and ability to work effectively in a small team environment.
  • Demonstrated ability to prioritize tasks, meet deadlines, and deliver high-quality work.

Join our client’s esteemed Group Benefits Brokerage and contribute to their ongoing success. As a Customer Success Specialist, you will have the opportunity to make a meaningful impact by providing outstanding support to clients and ensuring their satisfaction. This is a remote-friendly role with growth potential and a collaborative team environment.

Apply now to be part of a dynamic company dedicated to delivering exceptional service and making a difference in the lives of their clients.

Interested in this position?

To apply, submit your application below to be considered for this and other jobs relevant to your experience.

You may also send your resume to careers@careerpathsnw.com
or call us at 425-968-9000.

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