Customer Success Specialist | $55K-$65K DOE



Bellevue, WA

Our client, a leading Group Benefits Broker, is seeking a talented Customer Success Specialist to join their team. As a trusted partner, they are committed to delivering exceptional service and support to their valued clients. If you are passionate about providing top-notch customer care and have experience in benefits and HR, this is an exciting opportunity to make an impact.

Job Responsibilities
  • Provide comprehensive support to clients, promptly addressing inquiries and ensuring their needs are met.
  • Utilize Ben Admin technology to assist clients with enrollment, claims, and data management.
  • Maintain accurate and up-to-date databases, ensuring data integrity and compliance.
  • Collaborate with the team to facilitate benefits enrollment processing and generate employee benefit packages.
  • Analyze and troubleshoot EDI discrepancy reports, ensuring accuracy and resolution.
  • Assist with Employee Navigator updates for open enrollment and provide customer assistance.
  • Create benefit proposals tailored to clients’ unique requirements.
  • Proactively identify products and services to meet client needs, offering valuable solutions.
  • Work closely with the team to deliver exceptional client service and meet project deadlines.
  • Experience in Human Resources and Benefits administration (licensing not required).
  • Proficiency in Employee Navigator and MS Excel, with the ability to navigate systems and learn new software.
  • Bilingual fluency in English and Spanish is a plus.
  • Strong attention to detail and ability to work effectively in a small team environment.
  • Demonstrated ability to prioritize tasks, meet deadlines, and deliver high-quality work.

Join our client’s esteemed Group Benefits Brokerage and contribute to their ongoing success. As a Customer Success Specialist, you will have the opportunity to make a meaningful impact by providing outstanding support to clients and ensuring their satisfaction. This is a remote-friendly role with growth potential and a collaborative team environment.

Apply now to be part of a dynamic company dedicated to delivering exceptional service and making a difference in the lives of their clients.

Interested in this position?

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or call us at 425-968-9000.


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